Dublin-based Interactive Services is a trusted compliance training partner to some of the largest organizations in the world such as Walmart, Visa, UBS, Biogen, Avon, LinkedIn, Uber, just to name a few. Interactive Services provides training to many Fortune 500 companies, touching more than 3 million learners worldwide.
As an award-winning, mobile-ready, global corporate compliance training solutions provider with more than 25 years of e-learning expertise, Interactive Services partners with organizations who seek high-quality training to help them achieve their business goals. Interactive Services’ customer, BNP Paribas in fact, was awarded the “Best Compliance e-learning of 2017” award. Interactive Services also took home four Brandon Hall awards for their compliance training solutions in 2018.
Interactive Services provides trackable online compliance content that allows US clients to reach all their people, every year, with the relevant regulatory learning content. The customization options allow clients to tailor the message to their organization, and even to different areas within the organization, and detailed localization tools allow clients to reach all employees globally.
“Irish companies and especially Irish tech firms have a great pool of talent to pull from with a quality-first mentality and a very global business perspective,” said Murphy. “Our tech sector is well positioned to serve all markets, and organizations like Enterprise Ireland have been excellent in developing and supporting Irish business around the globe.”
The company’s Interactive Compliance Training (ICT) suite of compliance programs is relied on by some of the world’s biggest multinational companies to meet their regulatory workforce training requirements in the US, Europe, and Asia. ICT covers 120+ essential compliance topics and the framework allows clients to customize every word of text that appears on every screen.
“We offer an enterprise-wide license which appeals to large global organizations with fluctuating employee numbers,” said Becky Murphy, Client Engagement Manager, Interactive Services. “We focus on behavior and culture, rather than rules and regulations, which means our content is relevant and engaging to the end user.”
Best in market customer service
The Interactive Services approach is to offer clients the flexibility to expand their staff and grow as required, while still covering all areas of legally-required compliance training. The company’s decades of experience within the training space provides the expertise to create the best workplace training supported by the best customer service possible.
“Our customer feedback survey shows that our level of customer service is the best in market. We are very responsive, reliable and consistent with our deliverables,” said Murphy. “Our US clients, for example, are often global organizations and our experience of working within Europe and other regions makes us a best-fit provider for global rollouts.”
Murphy explained that clients search for the best fit for their organizations, and more often lately, that happens to be Irish firms. There are several advantages for US companies to working with European firms in terms of managing time zones and understanding EU regulations, but of equal importance is the quality and flexibility of the company’s offer, no matter where it is based.
“For over two decades we’ve built relationships with Fortune 500 firms in the US, offering a range of training design and development solutions, and we are now able to augment this service with a customizable online compliance learning product,” said Murphy. “We still offer a high-touch, consultative partnership to our clients, but in the compliance space we can now move more quickly and with greater flexibility.”
By offering a wide range of leading knowledge solutions — including custom e-learning, instructor-led training, mobile learning, virtual classroom training, infographics, and blended learning — Interactive Services, the e-learning compliance experts, is consistently developing new opportunities to design and build the best learning solutions in the marketplace.