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Fintech
January 27, 2022

IRELAND@SLUSH 2021

Enterprise Ireland showcased Irish innovation at SLUSH, a global-leading event for start-ups and the largest of its kind in the Nordics, which took place in December 2021 in Helsinki. Due to the pandemic, Slush 2020 could…
Fintech
November 25, 2021

IRELAND@SLUSH 2021

Enterprise Ireland will lead a delegation of 6 companies to Slush in Helsinki. Slush is Northern Europe's largest start up conference, bringing together the most influential players in the European…
CX Automation advances but humans remain the CX factor
October 25, 2019

Automation advances but humans remain the CX factor

Advanced analytics are enabling contact centres to deliver by making the most of the combination of human and artificial intelligence-driven automation. The implementation and impact of advanced analytics in contact…
IT services Ireland: From gift of the gab to CX excellence
October 16, 2019

Ireland: From gift of the gab to CX excellence

Ireland is famous for its ‘gift of the gab’. Strong communications skills and interpersonal strengths helped to establish it as one of the world’s first call centre hubs back in…

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