CX Index, the Dublin-based software company, has announced significant growth in the Finnish market with the addition of its latest customers. Since its initial launch in Finland in October 2017, the Irish company has successfully sold its customer experience management software into ten companies across the financial services, healthcare, utility and retail sectors.
Customers include, the Finnish Centre for Pensions, a government agency; KSOY and ETK, both of which are utility companies; Luona, a healthcare services provider; and Hobby Hall, a leading Finnish retailer.
“The market in Finland has responded very positively to our platform and it is gratifying to note that we have now entered double digits in terms of customer numbers. This growth is set to continue across all Scandinavian markets as we continue to onboard new customers,” said David Heneghan, co-founder and Chief Executive, CX Index.
“While we are always looking at opportunities across the globe, we have experienced value in having a geographic focus. Being able to provide references from local businesses, amplifies the effects that can be gained from positive word of mouth.”
“The Scandanavian market provides a great opportunity for Irish technology businesses,” said Tom Holgersson, Head of Fintech & Financial Services Nordics, Enterprise Ireland. “CX Index is getting tremendous results in Finland and it is of little surprise, as we are hearing very positive feedback about their solution from companies participating at the events where we introduce innovative Irish companies into the Scandinavian market.”
In March 2019, CX Index announced its expansion into the Canadian market to Holt Renfrew, which is part of the Selfridges Group; ATB Financial, an Alberta-based retail bank; and Loyalty One, a subsidiary of the NYSE-listed Alliance Data, whose AIR MILES programme has more than 11 million active accounts in two-thirds of all Canadian households.
CX Index, the customer experience management software, was established in 2012 in Dublin. It serves customers across a broad range of sectors including retail, financial services and travel. It helps companies capture customer feedback, which is commonly regarded as the metric for customer experience. It integrates the valuable insight with data from a range of third-party sources to provide the actionable information needed to help users to make smarter customer-centric decisions. The company’s clients in Ireland include CarTrawler, Brown Thomas and SuperValu.