Ireland: Springboard to Europe and the world

Ireland’s world-class BPO sector provides the fastest and most efficient way for companies to drive revenue growth and customer experience in the EU market.

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Why partner with Irish BPO firms?

Offering a stable, business friendly environment has helped establish Ireland as a trusted location for the many of the world’s most successful companies. This diverse business ecosystem, combined with Ireland’s status as the only English-speaking country in the EU, means Irish BPO companies are in an ideal location to assist businesses to meet their global growth ambitions.

Unrivalled Track Record

Ireland’s track record in BPO industry stretches back almost 40 decades to the 1980s, when the strong communications skills of its people helped to establish the country as one of the world’s first call centre hubs Now Irish BPO companies have decades of experience in delivering tailored Customer Experience (CX) solutions to the world’s most successful and demanding customers.

Talent Hub

Ireland has a highly educated, flexible and multicultural workforce. With 16.5% of workers in Ireland born in a different country as of 2019, Ireland also has the youngest population in the EU, and its share of 30-34-year olds with a third level qualification is 56.3%, compared to an EU average of 40.7%. These factors, combined with Ireland’s continued commitment to the EU, means Irish BPO companies have a unique advantage in sourcing top-quality multilingual talent to service their client’s global needs.

Technology Leader

Irish companies have remained at the forefront of CX excellence by consistently embracing new technologies, new channels and new sales techniques in order to help their customers to deliver customer experience excellence. For 2020, the specialist outsourcing consultancy Tholon’s ranked Ireland’s capital Dublin 5th in its Global Innovation Super City index for 2020, ahead of Singapore, San Francisco, London and New York. This ranking is based on talent and skills availability, alongside innovative and digital capability.

BPO Insights

BPO
Oct 1, 2020

Ireland leading in rapidly transforming business process outsourcing sector

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